Best Practices Tips


What exactly is honest communication?

Many people express the need for openness and honesty in their business and personal relationships yet often we are reluctant to be direct ourselves. Do we fear hurting someone's feelings, or are we trying to avoid conflict? Here are a few ways to communicate openly and honestly.
  • Ask the recipient if you may share your thoughts or feelings.

  • Include the reasons for your feelings and comments: the benefits, consequences, or expectations.

  • Express yourself with confidence; maintain eye contact; use open body language.

  • Invite the recipient to offer their response; be patient and accepting.

  • If they are non-responsive follow up later to show that you truly care about how they feel.

» View all tips in Communication       

Practice self-directed professional development.

Leadership does not always have to come from the top. Take responsibility for your own value, growth, and goals.
  • Build your personal brand within your profession and company, demonstrate your commitment to excellence.

  • Trust your ability to make decisions on your own, not every action requires higher level endorsement.

  • Serve your clients with urgency and focus, make your communications memorable and valuable.

  • Proactively share knowledge, be the innovator of new ideas.

  • Listen to the needs and challenges of clients and colleagues, offer solutions.

  • Keep up with current issues and events through research, reading, and listening.

» View all tips in Leadership       

Timing is extremely important for successful communication.

Ensure that your recipients are ready to receive your information. Whether by phone or in person, receptive and attentive audiences are more likely to retain the content of your message.
  • Ask your contacts for their preferred mode of communication.

  • Inquire as to the best time of day to make contact.

  • Begin your communication with, 'Is this a good time?'

  • Plan ahead to organize your thoughts for clear and concise communication.

  • Be honest about the length of time you need, and honour it.

  • Observe responses, if the recipient gets distracted or detached, suggest a better time.

  • Postpone communication if the recipient is overwhelmed by pressing responsibilities.

» View all tips in Communication       

A new year, new goals.

Many of us use the new Calendar year as a launching time for personal and professional goals. You start with the best intentions, vowing that this time you are going to follow through until you achieve success.

Here are a few ways to help keep you on track:
  • Write down your goal and target date for completion. Read it everyday.

  • Tell close associates or friends about your goal and your achievement date.

  • Do one action each day that brings you closer to completion - even a phone call, or a few lines of text.

  • Keep a log of your actions and watch your progress grow.

  • Associate with supportive colleagues and mentors to help keep you focused and motivated. Avoid nay-sayers.

  • A detour from your path doesn't mean your project has reached the point of no return. Pick up where you left off and get back on track. No guilt, no shame, no blame.

» View all tips in Goals