Frequently I am asked to include a segment in my communication keynotes and workshops on how to give and receive feedback. Critical feedback can sometimes be difficult to give, and sometimes even harder to receive. However, we all need constructive feedback for personal and professional growth. High achievers and successful people thrive on feedback – they welcome it. I learned from my days in the theatre that when a director did not give a certain actor ‘notes’ (theatre speak for ‘feedback’) it meant that he or she likely lost interest in the person’s performance. Why? Because when the director previously gave ‘notes’ the actor either got defensive, refused to listen, or didn’t know how to implement. So if your boss or colleagues never give you feedback that may not be a good thing. It is said that the four deadliest words in business are, “I know that already.” There is always more to learn, always!
Here are a few suggestions on giving and receiving critical feedback:
Giving Feedback:
- Choose words carefully
- Express your ideas with conviction
- Be mindful of your tone and tact
- Present factual observations
- Suggest solutions
- Describe benefits of implementing solutions
- Specify consequences to ignoring solutions
- Anticipate questions and concerns
Receiving Feedback:
- Listen carefully and patiently
- Do not interrupt
- Control defensive response
- Communicate receptive body language
- Inquire for details and examples if feedback is vague
- Ask for help or suggestions
- Express your appreciation whether you agree with feedback or not
- Compare the feedback with people you respect and trust
More communication best practices
